UVdesk
UVdesk
An open-source helpdesk system built on Symfony.
UVdesk is a highly extensible, open-source helpdesk ticketing system designed for enterprise support teams. Built on the robust PHP Symfony framework, it allows for deep customization and integration with e-commerce platforms.
It consolidates customer inquiries from emails, social media, and web forms into a single, manageable queue, providing agents with powerful workflows, canned responses, and performance reporting.
Key Features
- Multichannel ticketing (Email, Web, Social)
- Built on the Symfony PHP framework
- Customizable agent workflows and automated rules
- Deep integrations with e-commerce platforms (Magento, Shopify)
- Knowledge base and FAQ builder
Frequently Asked Questions
Yes, UVdesk is open source. It is released under the OSL-3.0 license.
You can use UVdesk as a free, open-source alternative to Zendesk.
Yes, UVdesk can be self-hosted on your own server or cloud infrastructure.
It is built using JavaScript, Dockerfile, PHP, CSS, Twig.
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